The processes for cleaning the Sage machines are similar across the range and are quick and simple once you are familiar with them.

Whether or not your ‘clean me’ light is illuminated, regular cleaning helps maintain your machine and the flavour of your coffee.

You’ll find a cleaning guide specific to your machine in the manual included in the box, however below are some additional cleaning tips and a handy troubleshooting guide to ensure your Sage machine has the longest and most productive lifespan possible.

POPULAR CLEANING PRODUCTS

Cleaning Cycle

How often to run a cleaning cycle on a Sage?

When prompted

How and why to run cleaning cycle on a Sage?

• Insert the cleaning disc into the group handle and add a cleaning tablet and lock into place
• Ensure the water tank is full 
• * For the Pro model, scroll through the functions until you get to the ‘CLEAN CYCLE’ option. Press the ‘SELECT’ button and the cleaning cycle will run itself *
• * To activate the cleaning cycle on the Express model, press and hold the one cup and two cup buttons then press the power button and hold for 3 seconds. The ‘clean me’ button should start to flash and the 5 minute cleaning cycle will start *
• Remember to place a container under the group handle as about 300ml of water is rinsed through during the process 
• Check the cleaning tablet has fully dissolved, rinse the group handle and cleaning disc thoroughly
• Replace onto the machine without any cleaning solution and run 5 blank shots to rinse the group head of the chemicals. This is called ‘backflushing’ and can be done on its own on a more frequent basis. This stops residual oils and grounds from building up. 

Grouphandles

How often to clean the group handles on a Sage?

After every use / When prompted 

How and why to clean the grouphandles on a Sage?

• Once you’ve made your drink and removed the coffee puck from the handle, separate the basket and rinse both parts under hot water to remove any oil or leftover grounds.
• Dry with a microfibre towel and clip back together

• In addition to the rinsing, it is good practice to separate the basket from the handle and soak it for a few hours or overnight. (This could be done at the same time as the cleaning cycle) Using hot water, dissolve a cleaning tablet into the milk jug and stand the handle and basket in it upside down. (This also descales your jug at the same time)
• Rinse thoroughly under hot water to remove all traces of chemical 

Steam Arm

How often to clean the steam arm on a Sage?

After every use

How and why to clean the steam arm on a Sage?

Imagine walking into a coffee shop and seeing a Barista using a steam arm caked in dried milk, you’d probably walk out.

This poses a cross-contamination risk as well as a health and hygiene problem, don’t fall into this bad habit at home.

Wipe and purge the steam arm before use and again once finished steaming— removing all traces of milk. The ‘purge’ step is perhaps the most important, it clears any milk   lurking in the wand and stops it from syphoning back up into the pipework of the machine. 

We recommend our Chicopee Coffee Towels, they’re really good quality and last a long time when used and rinsed correctly.

Drip Tray

How often to clean the drip tray on a Sage?

Twice a week 

How and why to clean the drip tray on a Sage?

Our advice is to not wait until your ‘empty me’ light starts to flash.

By this point, carrying the tray over to the sink without spilling any coffee-water on the floor starts to feel like an extreme sport.

Simply remove the tray, rinse with hot soapy water and wipe with a damp cloth. Note: The parts on the machine aren’t dishwasher safe.

Water Filter

How often to change the water filter on a Sage?

Three times a year

How and why to clean the water filter on a Sage?

If you live in a hard-water area (Here’s a really handy website to check) limescale is the biggest enemy of any coffee machine.

Therefore the water filter is perhaps the most important part of the maintenance of your Sage machine. Soak the filter for 10 minutes before inserting it in the holder.

Tip: Set a reminder on your phone or mark on a calendar when the filter is due to be changed.